FAQ
Frequently Asked Questions
Where do you ship?
We currently ship only within Germany.
How much does shipping cost?
Shipping is free on orders delivered within Germany.
How long does delivery take?
Orders generally take approximately 5–8 days to be delivered after processing.
How long does order processing take?
Orders are generally processed within 2 business days.
Will I receive tracking information?
Yes. We will email your order tracking information as soon as we receive the tracking details from the courier.
What is your return policy?
We offer a 30-day return policy, subject to the applicable return conditions.
Please see our Return & Refund Policy for details.
How long do refunds take?
Once a refund has been approved and processed, refunds generally take 3–5 business days to appear, depending on your payment provider or bank.
How can I contact you?
Email us at support@bestbuyhub.store.