Refund policy

At Best Buy Hub, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a clear, compliant, and hassle-free return process.

1. Return Window

  • 30-Day Return Policy: You have 30 calendar days from the date of package delivery to request a return.

  • Expiration: Return requests submitted after 30 days from the delivery date cannot be accepted for a refund or exchange.

2. Return Eligibility & Conditions To be eligible for a return, your item must meet the following criteria:

  • The product must be unused, unworn, unwashed, and in the exact condition in which you received it.

  • Items must be returned in their original packaging with all protective materials, tags, manuals, and accessories included.

  • A valid order confirmation email or proof of purchase is required.

Non-Returnable Items:

  • Digital downloads or gift cards.

  • Personal care items or opened hygienic goods.

  • Items damaged due to customer misuse, neglect, or improper handling.

3. How to Initiate a Return

  1. Contact our support team via email at support@bestbuyhub.store with your Order Number and the reason for return.

  2. Upon approval, our customer service team will provide you with a Return Merchandise Authorization (RMA) and the exact return address instructions.

  3. Packages sent back to us without prior return approval will not be accepted.

4. Return Shipping Fees & Restocking Fees

  • Defective, Damaged, or Incorrect Items (Merchant Error): If your order arrives damaged, defective, or incorrect, Best Buy Hub will provide a prepaid return shipping label at no extra charge to you (€0.00).

  • Customer Remorse / Change of Mind: If you decide to return an item because you changed your mind or selected the wrong product, you will be responsible for paying the actual cost of return shipping.

  • Restocking Fees: We do NOT charge any restocking fees (€0.00).

5. Refund Processing Schedule

  • Inspection: Returned items are received and inspected at our Frankfurt facility within 2 business days of arrival.

  • Notification: We will send you an email notification confirming whether your refund has been approved or rejected based on the item's condition.

  • Payout: Once approved, your refund will be processed immediately. The payment will automatically be credited back to your original payment method within 3 to 5 business days, depending on your card issuer or bank.

6. Item Exchanges We only replace items if they arrive defective, damaged, or incorrect. If you need to exchange an item for the exact same model, please contact us at support@bestbuyhub.store.

7. Late or Delayed Refunds If you have not received your refund after 5 business days from our approval email:

  • Re-check your bank account or payment provider balance.

  • Contact your bank or credit card company, as processing delays can occasionally occur on their end.

  • If you still require assistance, reach out to our team at support@bestbuyhub.store.

8. Store Contact Information

  • Business Name: Best Buy Hub

  • Email Address: support@bestbuyhub.store

  • Physical Address: Braubachstraße 28, 60311 Frankfurt am Main-Innenstadt I, Germany

  • Customer Support Hours: Monday to Friday, 09:00 – 17:00 (CET)