Shipping policy

At Best Buy Hub, we are committed to providing a transparent, reliable, and efficient shipping service for all our customers across Germany. Please review our full shipping policy below to understand our processing schedules, delivery estimates, costs, and tracking procedures.

1. Shipping Coverage & Coverage Area

  • Domestic Shipping: We ship exclusively to valid physical delivery addresses within Germany.

  • Excluded Locations: We currently do not offer international shipping outside of Germany. We also cannot deliver to P.O. Boxes or military bases.

2. Shipping Costs & Rates

  • Standard Delivery: FREE Shipping (€0.00) on all orders storewide.

  • Hidden Charges: There are no additional handling fees, packaging charges, or hidden processing costs added at checkout.

3. Order Processing & Transit Schedules

  • Order Cut-Off Time: 17:00 (5:00 PM) CET (Central European Time), Monday through Friday. Orders placed after 17:00 CET will begin processing on the following business day.

  • Handling / Processing Time: 1 to 2 business days (Monday – Friday). Orders are packed, verified, and handed over to our local courier partners during this window.

  • Transit / Shipping Time: 3 to 5 business days (Monday – Friday).

  • Total Estimated Delivery Time: 4 to 7 business days from the order placement date.

  • Non-Operational Days: Orders are not processed or dispatched on weekends (Saturday and Sunday) or official national public holidays in Germany.

4. Order Tracking & Status Updates

  • Once your package has been handed over to the courier, an automated dispatch notification email containing your tracking number and tracking link will be sent to your email address.

  • Please allow up to 24 hours for the tracking link to update on the courier service portal.

5. Delivery Modifications & Address Corrections

  • Address Updates: If you discover an error in your shipping address, please notify our customer support team within 2 hours of placing your order at support@bestbuyhub.store. Once an order enters dispatch processing, the delivery address cannot be modified.

  • Order Cancellations: If you wish to cancel an order, contact us immediately. If the item has already been dispatched, you may return it upon arrival by following our Return & Refund Policy.

6. Damaged, Lost, or Missing Shipments

  • Damaged Packages: Upon receiving your order, please inspect the external packaging immediately. If your item arrives visibly damaged, take clear photos and report it to us within 48 hours at support@bestbuyhub.store.

  • Undelivered Packages: If your tracking status shows "Delivered" but you have not received your package, check with household members or nearby neighbors. If still unlocated, contact us so we can open a missing package inquiry with the logistics provider.

7. Store Contact Information

  • Business Name: Best Buy Hub

  • Email Address: support@bestbuyhub.store

  • Physical Address: Braubachstraße 28, 60311 Frankfurt am Main-Innenstadt I, Germany

  • Customer Support Hours: Monday to Friday, 09:00 – 17:00 (CET)